ratu11 Casino & Sportsbook Data Care

This page describes what we collect when you use ratu11 and how we keep that data protected. We at ratu11 collect personal information to operate your account, process deposits and withdrawals, verify your identity, and deliver our sportsbook, live-dealer, and slot services. Our collection includes your email, phone number, payment details, government ID, and bet history.

We use your data to fulfil contracts with you — executing your bets, settling wins and losses, processing your DANA, e-wallet, or bank transfers. We also retain data for legal compliance, account security, and fraud prevention. Your data may be processed outside Indonesia by third-party payment processors and cloud providers, though we maintain standard security practices regardless of location.

You have rights over your data: access, correction, and deletion within applicable law limits. This policy explains those rights and how to exercise them.

What We Collect and Why

We at ratu11 collect the following categories of data when you register, play, and withdraw:

Account information: email, password hash, phone number, username. We use this to authenticate your login and send account notices.
Identity data: full name, date of birth, government ID type and number, ID photo. We collect this during Know-Your-Customer (KYC) verification to confirm your identity and comply with anti-money-laundering regulations.
Payment details: bank account number, e-wallet account, payment method type (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking). We use this to process your deposits and withdrawals.
Betting and gaming history: bets placed on Piala AFF and Liga 1 markets, live-dealer wagers, slot spins, wins, losses, account balance. We log this for settlement, dispute resolution, and fraud detection.
Device and access data: IP address, browser type, login timestamps, failed login attempts. We use this to detect unauthorized access and enforce two-factor authentication.
Communication data: emails we send you, support tickets you submit, messages in live-dealer chat. We retain these for account management and customer service.

We do not collect sensitive categories such as health data, racial origin, or sexual orientation. We collect government ID only because identity verification is legally required before withdrawal on ratu11.

Lawful basis: We process your data under contract (to deliver ratu11 services), legal obligation (KYC and anti-money-laundering compliance), and legitimate interest (fraud prevention and platform security). We do not process data for marketing without your consent.

Third Parties and Data Sharing

We at ratu11 share your data with specific third parties only when necessary:

Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking processing partners. We share your payment details and transaction amounts to execute your deposits and withdrawals.
Identity verification vendors: third-party KYC services. We share your ID photo and government ID number to verify your identity during account setup.
Cloud providers: data storage and server infrastructure companies. Our servers may sit outside Indonesia; these providers are bound by data protection contracts.
Legal authorities: government agencies if required by law (court order, law enforcement request). We disclose data only when legally compelled.

We do not sell your data to advertisers or brokers. We do not share your betting history with other platforms or third parties except payment processors and identity verifiers. Your account details remain private to ratu11.

Our ratu11 Privacy Standards and Your Rights

We at ratu11 encrypt your account data using industry-standard protocols. Your password is hashed (never stored in plain text). Payment details are tokenized — we do not store your full bank account or e-wallet credentials; instead, we store a reference token that payment processors use to execute transactions. Your data is backed up daily and retained securely even after account closure.

We retain your data for as long as your account is active, plus seven years after closure for tax and legal compliance. During that retention period, we access your data only to fulfil legitimate business purposes: dispute resolution, fraud investigation, account recovery. We do not use archived data for marketing or secondary analysis.

Data Access: You can request a copy of all personal data we hold about you. We provide this within 30 days in a structured, portable format.
Data Correction: You can update your email, phone, or address directly in your ratu11 account settings. For sensitive data like ID details, contact our support team for assistance.
Data Deletion: You can request account closure and data deletion. We delete most data immediately, but retain transaction records for seven years to meet tax and legal obligations.
Withdrawal of Consent: If you consented to marketing emails, you can unsubscribe at any time via the opt-out link in our emails or by requesting deletion through account settings.

Cookies and Tracking

We use cookies to maintain your login session on ratu11. When you log in, we set a session cookie so you do not have to re-enter your password on every page. This cookie is encrypted and expires when you log out or after inactivity (typically one hour). You can disable cookies in your browser, but this will require you to log in manually on each page.

We do not use tracking cookies to follow you across other websites. We do not share analytics data with third-party advertisers. Our analytics are internal only — we measure page load times, user flow, and error rates to improve ratu11, not to profile you.

We do not use your data during Idul Fitri, Idul Adha, or any holiday for special marketing campaigns without your explicit consent. All communication outside your account settings requires your prior permission.

Contact and Disputes

If you have questions about our data practices or want to exercise your rights (access, correction, deletion), contact our support team. We respond to data subject requests within 30 days. If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.

Our services are available only where local law permits. We comply with applicable data protection regulations in each jurisdiction where we operate. Data transfers outside your country follow the privacy standards of those jurisdictions.

Policy updates: We may update this privacy policy as our platform evolves. We notify you of material changes by email or in-account notification. Continued use of ratu11 after changes constitutes your acceptance of the updated policy.

We at ratu11 treat your data with responsibility and transparency. We collect only what is necessary to operate your account, process your football and live-dealer bets, and meet legal requirements. We encrypt your data, limit third-party access, and give you control over your information. You can access, correct, or delete your data by contacting our support team. Your privacy is foundational to how ratu11 operates.